CIO Michael Heim Drives IoT Innovation At Whirlpool

"We have tremendous opportunities through the data streams to understand specifically what is happening, how it is happening, and what condition the appliance is in. We can monitor performance; we can monitor service needs. We can provide much better service at our call centers if the consumer calls in and simply has a question about how to utilize a certain function on the machine." says Michael Heim, CIO, Whirlpool. Read the full article here.